Refund Policy
Thank you for your interest in our application. We offer a fully functional trial version so you can evaluate the product before purchasing. All purchases are processed securely through FastSpring, our authorized reseller and payment provider.
1. General Policy
Because a fully functional trial version is available, all sales are considered final and non-refundable once the purchase is completed, except where explicitly stated below.
2. Exceptions
We may consider a refund only in the following limited circumstances:
- Billing error (for example, being charged incorrectly).
- Verified technical issue that prevents the software from functioning as advertised, and which our support team cannot resolve.
3. Refund Request Process
To request a refund, please follow these steps:
- Submit your request within 14 days of purchase.
- Contact our support team at support@dbweigher.com and include:
- Your FastSpring order ID
- The email address used for the purchase
- A clear description of the issue or reason for the request
- If a refund is approved, it will be issued back to the original payment method via FastSpring. Processing times may vary depending on the payment provider or bank.
4. Non-Refundable Cases
Refunds will not be granted in the following situations:
- Change of mind after purchase.
- Failure to review or use the trial version before purchasing.
- Problems caused by unsupported devices, operating systems, or environments. Please verify system requirements prior to purchase.
5. Contact
If you have questions about this policy or need assistance, please contact:
Support Email: support@dbweigher.comLast updated: September 22, 2022